search query: @indexterm EDUCATIONAL TECHNOLOGY / total: 38
reference: 24 / 38
| Author: | Burger, N. A. |
| Title: | Burroughs Wellcome's interactive voice response system proves itself ! Burroughs Wellcome Co., Research Triangle Par, North Carolina, USA |
| Journal: | Personnel Journal
1990 : JUL, VOL. 69:7, p. 26, 28-29 |
| Index terms: | INTERACTIVE COMPUTING EDUCATIONAL TECHNOLOGY PERSONNEL MANAGEMENT EMPLOYEE BENEFITS SOFTWARE |
| Language: | eng |
| Abstract: | The benefits staff at Burroughs Wellcome was spending an inordinate amount of time repeatedly answering basic, general information questions. The solution was to install an interactive voice system, which now educates employees about their benefits plan and causes them to see more value in their benefits. An added plus is that the staff is able to handle more focused, sophisticated questions - the type well-informed people ask. The system can provide information 24 hours a day, seven days a week. Ready and individualized accessibility was particularly important to the organization because of the diversity of its employee population. State-of-the art hardware and software permits the systems to handle as many as 48 calls simultaneously. |
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