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| Author: | Dansky, K. Brannon, D. |
| Title: | Strategic orientation and TQM: linking vision to action |
| Journal: | Journal of Quality Management
1996 : SEP, VOL. 1:2, p. 227-242 |
| Index terms: | QUALITY MANAGEMENT TOTAL QUALITY MANAGEMENT |
| Language: | eng |
| Abstract: | Total Quality Management (TQM) programs have been increasing in popularity in the US, in part an organizational response to a turbulent environment. Yet empirical studies on the relationship between organizational strategy and implementation of TQM programs are scarce. This issue grows in importance as managers search for ways to integrate internal practices with strategic objectives. Using the Miles-Snow typology, the authors studied the relationship between strategic orientation of home health care organizations and their use of TQM practices. |
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