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| Author: | Lemak, D. Reed, R. Satish, P. |
| Title: | Commitment to Total Quality Management: is there a relationship with firm performance? |
| Journal: | Journal of Quality Management
1996 : VOL. 2:1, p. 67-86 |
| Index terms: | QUALITY MANAGEMENT TOTAL QUALITY MANAGEMENT |
| Language: | eng |
| Abstract: | Much has been written about Total Quality Management but, to date, there has been relatively little empirical investigation. Therefore, this work addresses the overarching question of whether or not TQM measurably improves firm performance. For a sample of sixty firms, that have demonstrated a commitment to TQM for a period of at least five years, the authors find that the strategy is associated with superior stock-market performance (on a market- and risk-adjusted basis) and improved profit margins. |
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