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| Author: | Deadrick, D. Gardner, D. |
| Title: | Performance distributions: measuring employee performance using total quality management principles |
| Journal: | Journal of Quality Management
1999 : VOL. 4:2, p. 225-242 |
| Index terms: | MEASUREMENT EMPLOYEES QUALITY |
| Language: | eng |
| Abstract: | There have been numerous criticisms of traditional performance appraisal systems made by Total Quality Management (TQM) advocates. This article describes a performance appraisal and management system that addresses many TQM concerns about appraisal systems. The Performance Distribution Assessment method (PDA) explicitly considers system versus person sources of performance variation and provides a means for developing "targeted" performance and quality improvement programs. |
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