search query: @indexterm Hotel and catering industry / total: 391
reference: 253 / 391
Author: | Lynn, M. McCall, M. |
Title: | Gratitude and gratuity: a meta-analysis of research on the service-tipping relationship |
Journal: | Journal of Socio-Economics
2000 : VOL. 29:2, p. 203-214 |
Index terms: | Consumer behaviour Hotel and catering industry |
Language: | eng |
Abstract: | The relationship between tip size and evaluations of the service was assessed in a meta-analysis of seven published and six unpublished studies involving 2547 dining parties at 20 different restaurants. |
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