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Author:Lynn, M.
McCall, M.
Title:Gratitude and gratuity: a meta-analysis of research on the service-tipping relationship
Journal:Journal of Socio-Economics
2000 : VOL. 29:2, p. 203-214
Index terms:Consumer behaviour
Hotel and catering industry
Language:eng
Abstract:The relationship between tip size and evaluations of the service was assessed in a meta-analysis of seven published and six unpublished studies involving 2547 dining parties at 20 different restaurants.
SCIMA record nr: 213985
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