search query: @indexterm Hotel and catering industry / total: 391
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| Author: | Walsh, K. |
| Title: | A service conundrum: can outstanding service be too good? |
| Journal: | Cornell Hotel and Restaurant Administration Quarterly
2000 : OCT, VOL. 41:5, p. 40-50 |
| Index terms: | Hotel and catering industry Hotel management Service management Consumer satisfaction |
| Language: | eng |
| Abstract: | The author finds out that outstanding service providers use different approaches with customers that do those who offer just average or even good service; above all, meeting guests' expectations seems to be related to recognizing them and then giving them timely or expeditious service. |
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