search query: @indexterm Hotel and catering industry / total: 391
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| Author: | Spinelli, M. A. Canavos, G. C. |
| Title: | Investigating the relationship between employee satisfaction and guest satisfaction. |
| Journal: | Cornell Hotel and Restaurant Administration Quarterly
2000 : DEC, VOL. 41:6, p. 29-33 |
| Index terms: | Hotel and catering industry Restaurants Tourist industry Consumer satisfaction Employee surveys Job satisfaction |
| Language: | eng |
| Abstract: | The study describes which furthers the work of other researchers, sought to determine current levels of employee satisfaction. Specifically the authors wanted to determine the factors that are associated with employee satisfaction, determine the factors that are associated with employee satisfaction, determine tha factors that are associated with guest satisfaction, and establish the extent of any connection between employee and guest satisfaction. |
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