search query: @indexterm Hotel and catering industry / total: 391
reference: 179 / 391
| Author: | Pullman, M. E. Thompson, G. M. |
| Title: | Evaluating capacity- and demand-management decisions at a ski resort |
| Journal: | Cornell Hotel and Restaurant Administration Quarterly
2002 : DEC, VOL. 43:6, p. 25-36 |
| Index terms: | Hotel and catering industry Service management Consumer behaviour |
| Language: | eng |
| Abstract: | The model reveals some effective and not-so-effective ways to manipulate customers' behaviour to minimize their waiting times in service queues. |
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