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| Author: | Schmitt, N. |
| Title: | Employee selection: how simulations change the picture for minority groups |
| Journal: | Cornell Hotel and Restaurant Administration Quarterly
2003 : FEB, VOL. 44:1, p. 25-32 |
| Index terms: | Hotel and catering industry Human resource management Management personnel Employee surveys Minority groups |
| Language: | eng |
| Abstract: | A comparison of written tests and job simulations showed significant differences in the success rate on those tests of different groups of prospective employees. The outcome of the written test was that a sample of African-American participants would have been scrrened out of contention for a customerservice position. Because the job at hand places the ability to solve problems and work with peoplse over a high reading content, however, it made more sense to test the effects of a job simulation that does not involve written questions. As compared with the written -test results, the simulation determined that a larger proposition of African-American candidates would be qualified for the position in question. |
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