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| Author: | Stamper, C. L. Dyne, L. Van |
| Title: | Organizational citizenship: a comparison between part-time and full-time service employees |
| Journal: | Cornell Hotel and Restaurant Administration Quarterly
2003 : FEB, VOL. 44:1, p. 33-42 |
| Index terms: | Hotel and catering industry Employee surveys Organizational culture |
| Language: | eng |
| Abstract: | A study of 257 employees and their managers in six diverse restaurants found that employees' work status influences their level of organizational citizenship behaviour. In particular it found that part-time employees are less han full-time workers to exhibit helping behaviour. Organizational culture made a difference to citizenship behaviour , in that the employees of highly bureaucratic operations were less likely to go beyond their job descriptions than were the employees of informal operations. |
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