search query: @indexterm R&D MANAGEMENT / total: 395
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| Author: | Miles, I. |
| Title: | Research and development (R&D) beyond manufacturing: the strange case of services R&D |
| Journal: | R & D Management
2007 : JUN, VOL. 37:3 p. 249-268 |
| Index terms: | oecd r&d r&d management |
| Language: | eng |
| Abstract: | This article studies how the R&D surveys are conducted in the service sectors and how the R&D surveys are operationalised to service sector managers and how the surveys may give an underestimated picture of R&D practices in service sectors. The paper analyses existing statistical sources, interviews and work shops with service firms managers concerning R&D practices. The author suggests that the formulation of the questions in the surveys is too technological and ignores the social scientific R&D, thus reducing the reporting of R&D by service firms. In addition the author adds that the concept of R&D in itself can be hard for service firms to use when documenting innovation. |
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