search query: @author Bitner, M.J. / total: 4
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| Author: | Bitner, M.J. |
| Title: | Servicescapes: the impact of physical surroundings on customer and employees |
| Journal: | Journal of Marketing
1992 : VOL.52:2, p.57-71 |
| Index terms: | SERVICE MARKETING ENVIRONMENT INDIVIDUAL BEHAVIOUR QUALITY OF WORKING LIFE |
| Language: | eng |
| Abstract: |
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