search query: @author Cohen, S. G. / total: 4
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| Author: | Cohen, S. G. Ledford, G. E. |
| Title: | The effectiveness of Self-Managing Teams: A Quasi-Experiment |
| Journal: | Human Relations
1994 : VOL. 47:1, p. 13-43 |
| Index terms: | TEAM WORK EFFECTIVENESS WORK ORGANIZATION |
| Language: | eng |
| Abstract: | This study used a quasi-experimental design to assess the effectiveness of self-managing teams in a telecommunications company. These teams performed customer service, technical support, administrative support, and managerial functions in a variety of locations. The balance of evidence indicates that self-managing teams were more effective than comparable traditionally-managed groups that performed the same type of work. The study illustrates the value of a collaborative research project in which researchers and clients jointly define the research questions, study design, and methods. |
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