search query: @author Wiesendanger, B. / total: 4
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| Author: | Wiesendanger, B. |
| Title: | Deming's luster dims at Florida Power & Light |
| Journal: | Journal of Business Strategy
1993 : SEP-OCT, VOL. 14:5, p. 60-64 |
| Index terms: | CASE STUDIES JAPAN STRATEGY |
| Language: | eng |
| Abstract: | Imposing Japanese strategies on American workers left this company in the dark. It reads like a bad joke: how many steps does it take to move a water cooler? If you worked at Florida Power & Light three years ago, your answer would have been: it takes seven separate steps. Sound ludicrous? Maybe, but that's exactly how a team at FP&L's Fort Myers' district office approached the situation when someone proposed moving the water cooler. Betsy Wiesendanger tells the story. |
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