search query: @author Mears, P. / total: 4
reference: 2 / 4
| Author: | Mears, P. |
| Title: | How to stop talking about, and begin process toward, total quality management |
| Journal: | Business Horizons
1994 : MAY-JUN, VOL 36:3, p. 11-14 |
| Index terms: | ECONOMICS TOTAL QUALITY MANAGEMENT EMPLOYEES |
| Language: | eng |
| Abstract: | TQM has a universal appeal because it is an ongoing, long-term system to achieve customer satisfaction by continuously improving the quality of a firm's goods and services. The most important point to consider when implementing TQM is to avoid creating the impression that "Here comes another program." To prevent this occurring, you need a two-step approach. First, involve all departments in the process of identifying customer needs. Then create a quality council to provide a structure for quality improvrments. |
SCIMA