search query: @author Gibson, W. / total: 4
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| Author: | Bodvarsson, O. Gibson, W. |
| Title: | Gratuities and customer appraisal of service: evidence from Minnesota restaurants |
| Journal: | Journal of Socio-Economics
1994 : VOL. 23:3, p. 287-302 |
| Index terms: | SOCIOLOGY RESTAURANTS SERVICE |
| Language: | eng |
| Abstract: | Psychological studies of gratuities stop short of providing conclusive results for three reasons. First, they have not adequately recognized the potential contribution of economic theory to the study of tipping. Second, most psychology studies do not consider the quantity of service as an explanator of tips or do not measure it accurately. Third, psychological studies have typically used small samples taken from one restaurant. In this study, the authors tested an economic theory of tipping using a sample of seven diverse Minnesota restaurants. |
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