search query: @author Williamson, S. / total: 4
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| Author: | Clinton, R. Williamson, S. Bethke, A. |
| Title: | Implementing total quality management: the role of human resource management |
| Journal: | SAM Advanced Management Journal
1994 : SPRING, VOL. 59:2, p. 10-16 |
| Index terms: | TOTAL QUALITY MANAGEMENT HUMAN RESOURCE MANAGEMENT IMPLEMENTATION |
| Language: | eng |
| Abstract: | Because of its key role in recruitment and training, a company's human resources department is particularly well situated to help instill a total quality approach throughout the company. In addition, the department can lead by example, demonstrating consistent attention to quality in all of its day-to-day functions. When actively backed by top management, a leadership role by human resources increases the chances that total quality management will succeed and also raises the profile and status of this key department. |
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