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| Author: | Debackere, K. Looy, B. van Vliegen, J. |
| Title: | A process view on managing quality during the creation of technical innovations: Lessons from field reseach |
| Journal: | R. and D. Management
1997 : JUL, VOL. 27:3, p. 197-211 |
| Index terms: | QUALITY R&D TECHNOLOGICAL INNOVATION FIELD RESEARCH |
| Language: | eng |
| Abstract: | This paper discusses the introduction of total quality management (TQM) -principles in specific R&D context. It has been argued that TQM is a powerful concept to induce cross-functional integration and problem-framing along the innovation trajectory. This implies that TQM principles be designed and developed in alignment with the systematic requirements of the innovation process. A purely mechanistic approach toward TQM will fail since it neglects the systematic nature of the innovation process. Quality principles can stretch the boundaries of framing, defining, and organizing R&D activities. |
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