search query: @author Harker, P. / total: 4
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| Author: | Frei, F. Harker, P. |
| Title: | Measuring aggregate process performance using AHP |
| Journal: | European Journal of Operational Research
1999 : JUL 16, VOL. 116:2, p. 436-442 |
| Index terms: | OPERATIONAL RESEARCH MEASUREMENT BENCHMARKING |
| Language: | eng |
| Abstract: | When one undertakes a benchmarking study, it is quite typical to collect performance data on a set of business processes from a variety of organizations. While one can compare efficiency on a process-by-process level, how can one compare the overall efficiency of one organization versus another using this process-level data? This note presents a methodology that combines tournament ranking and Analytic Hierarchy Process (AHP) approaches to create a ranking scheme that deals explicitly with missing data and ties in the tournament scheme. |
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