search query: @author Hill, A. / total: 4
reference: 2 / 4
Author: | Haugen, D. Hill, A. |
Title: | Scheduling to improve field service quality |
Journal: | Decision Sciences
1999 : SUMMER, VOL. 30:3, p. 783-804 |
Index terms: | MANAGEMENT SERVICE QUALITY SCHEDULING |
Language: | eng |
Abstract: | This research addresses the problem of scheduling technicians to travel from customer site to customer site to perform emergency maintenance on office machines, computers, robots, telecommunications equipment, medical equipment, heating/cooling equipment, household appliances, and other equipment. The authors call this the Travelling Technical Problem (TTP). In its simplest form, the TTP is a multiserver, sequence-dependent, tardiness minimization problem. |
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