search query: @author Sahin, I. / total: 4
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| Author: | Sahin, I. Zahedi, F. |
| Title: | Optimal policies under risk for changing software systems based on customer satisfaction |
| Journal: | European Journal of Operational Research
2000 : MAY 16, VOL. 123:1, p. 175-194 |
| Index terms: | OPERATIONAL RESEARCH INFORMATION SYSTEMS SOFTWARE |
| Language: | eng |
| Abstract: | The critical nature and impact of decisions regarding software-system changes demand a comprehensive framework for policy analysis. In this paper, the authors develop a Markov decision process model for the determination of jointly optimal warranty, maintenance and upgrade policies for software systems. The decision maker is the supplier, who needs to establish policies regarding the timing and nature of changes in the system. |
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