search query: @author Saarinen, T. / total: 4
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| Author: | Kallio, J. Saarinen, T. Tinnilä, M Vepsäläinen, A.P. |
| Title: | Measuring delivery process performance |
| Journal: | International Journal of Logistics Management
2000 : VOL. 11:1, p. 75-87 |
| Index terms: | MEASUREMENT |
| Freeterms: | CHANGE MANAGEMENT DELIVERY PROCESS PROCESS MANAGEMENT |
| Language: | eng |
| Abstract: | The focus on reengineering in the early 1990s, and the more recent emphasis on process management and change management have increased both practitioners and researchers interest in the issues of measuring processes. The contradictory results of process change projects reported in the literature and observations of the authors from research suggest conflicting requirements for measurement systems. In this article, the authors review process measurement schemes with particular emphasis on the measures of time, quality, costs and efficiency. With five case studies, they illustrate process structures and related measurements for both customized and standardized deliveries. |
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