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| Author: | Katok, E. Tarantino, W. Tiedeman, R. |
| Title: | Improving Performance and Flexibility at Jeppesen: The World's Leading Aviation-Information Company |
| Journal: | Interfaces
2001 : JAN-FEB, VOL. 31:1, p. 7-29 |
| Index terms: | PERFORMANCE APPRAISAL FLEXIBILITY COMPANIES |
| Language: | eng |
| Abstract: | Jeppesen Sanderson, Inc. maintains, manufactures, and distributes flight manuals containing safety information for over 300,000 pilots and 400 airlines worldwide. Its service deteriorated when a growing line of over 100,000 aviation charts overwhelmed its production system. The authors developed optimisation-based decision support tools that improved production planning. Concurrently, the authors developed a method for evaluating investments in production technology. Their work reduced lateness and improved production processes, which led to a decrease in customer complaints, a reduction in costs of nearly 10 percent, an increase in profit of 24 percent, and the creation of a new OR group. Today, OR-based decision support systems are spreading to all areas of the company. |
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