search query: @author Gilmour, P. / total: 4
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| Author: | Gilmour, P. |
| Title: | Customer service : differentiating by market segment. |
| Journal: | International Journal of Physical Distribution and Materials Management
1982 : VOL. 12:3, p. 37-44 |
| Index terms: | CUSTOMERS SERVICE PHYSICAL DISTRIBUTION RETAIL TRADE AUSTRALIA |
| Language: | eng |
| Abstract: |
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