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| Author: | Sterling, J. U. Lambert, D. M. |
| Title: | Customer service research: Past, present and future. |
| Journal: | International Journal of Physical Distribution and Materials Management
1989 : VOL. 19:2, p. 2-23 |
| Index terms: | CUSTOMERS LOGISTICS MARKETING MARKETING MIX RESEARCH USA |
| Language: | eng |
| Abstract: |
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