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| Author: | Gadrey, J. Ghillebaert, E. Gallouj, F. |
| Title: | Analyser les prestations de cohésion sociale "hors cadre" des services publics et leur coût : le cas des relations de guichet à La Poste * LA POSTE |
| Journal: | Politiques et Management Public
1997 : DEC, VOL. 15:4, p. 119-143 |
| Index terms: | POSTAL SERVICES PUBLIC SERVICES CUSTOMER RELATIONS SOCIAL ENVIRONMENT FRANCE |
| Language: | fre |
| Abstract: | Public services play a role in the social policy. The case of La Poste and its relations with the clients. |
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