search query: @indexterm CUSTOMER RELATIONS / total: 402
reference: 373 / 402
Author: | Woratschek, H. |
Title: | Die Typologie von Dienstleistungen aus informationsökonomischer Sicht. |
Journal: | Markt
1996 : VOL. 35:1, p. 59-71 |
Index terms: | SERVICE INDUSTRIES SERVICE QUALITY SERVICE CUSTOMER RELATIONS INFORMATION ECONOMICS |
Language: | ger |
Abstract: |
SCIMA