search query: @indexterm Customer relations / total: 402
reference: 360 / 402
| Author: | Kolm, R. Fichte, M. |
| Title: | Call Center: Das Lächeln am heissen Draht |
| Journal: | Markenartikel
1996 : VOL. 58:10, p. 462, 464, 466 |
| Index terms: | SERVICE MARKETING CONSUMER SATISFACTION CONSUMER INFORMATION COMPETITIVE ADVANTAGE CUSTOMER RELATIONS GERMANY |
| Language: | ger |
| Abstract: |
SCIMA