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| Author: | O'Hare, C. M.; Gwen Forman, M. |
| Title: | El centro de llamadas como optimizador del contacto con el cliente |
| Journal: | Harvard-Deusto Marketing & Ventas
1998 : MAY-JUN, 26, p. 50-53 |
| Index terms: | CUSTOMER RELATIONS CLIENTS TELEPHONE SELLING |
| Language: | spa |
| Abstract: |
SCIMA