search query: @indexterm CUSTOMER RELATIONS / total: 402
reference: 267 / 402
| Author: | Brown, S. W. |
| Title: | La gestion de reclamaciones como factor de diferenciacion |
| Journal: | Harvard-Deusto Marketing & Ventas
1998 : MAY-JUN, 26, p. 54-56 |
| Index terms: | COMPLAINTS CUSTOMER RELATIONS |
| Language: | spa |
| Abstract: |
SCIMA