search query: @indexterm Customer relations / total: 402
reference: 195 / 402
| Author: | Cortes Ortiz, M.A. |
| Title: | Fidelizacion y vinculacion de clientes. La gestion de la relacion con el cliente como estrategia de diferenciacion. |
| Journal: | Direccion y Progreso
1999 : JUL-AUG, 166, p.18-24 |
| Index terms: | CUSTOMER RELATIONS CLIENTS CONSUMER SATISFACTION SERVICE QUALITY |
| Language: | spa |
| Abstract: |
SCIMA