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| Author: | Rogg, K.L. (et al.) |
| Title: | Human resource practices, organizational climate, and customer satisfaction |
| Journal: | Journal of Management
2001 : VOL. 27:4, p. 431-449 |
| Index terms: | CUSTOMER RELATIONS HUMAN RESOURCE MANAGEMENT ORGANIZATIONAL CULTURE |
| Language: | eng |
| Abstract: | The degree to which organizational climate mediates the relationship between human resource practices and customer satisfaction is investigated for 351 small businesses in the same industry. Results indicated support for the hypothesized mediated relationship. |
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