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| Author: | Smart, K.L. Whiting, M.E. |
| Title: | Designing systems that support learning and use: a customer-centered approach |
| Journal: | Information & Management
2001 : DEC, VOL. 39:3, p. 177-190 |
| Index terms: | CUSTOMER RELATIONS SOFTWARE SYSTEMS DESIGN SYSTEMS DEVELOPMENT |
| Language: | eng |
| Abstract: | As the importance of customer satisfaction has grown, a corresponding emphasis on customer-centered design and end-user computing has emerged. This article reports the results of a 2-year study of a cross-functional design team within a major software company: they were monitored while they used a contextual design process to gather information about users. |
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