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| Author: | Ruiz-Quintanilla, S. A. Blancero, D. |
| Title: | Open door policies: measuring impact using attitude surveys (Beschwerdenregelung) |
| Journal: | Human Resource Management
1996 : FALL, VOL. 35:3, p. 269-291 |
| Index terms: | |
| Freeterms: | MEINUNGSFORSCHUNG, ARBEITNEHMER |
| Language: | eng |
| Abstract: | This study examines employee perceptions of an Open Door Complaint System from both those who have filed claims and those who have not. The sample includes 4000 employees working in a Fortune-100 company. These perceptions are examined through an organisationwide employee attitude surevy. Situation specific perceptions are analyzed, and their relationship with overall fairness, satisfaction and intent to remain with the organization are examined. Implications are discussed for both complaint systems and employee opinion surveys. |
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