search query: @indexterm HUMAN RELATIONS / total: 410
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| Author: | Tews, M. J. Tracey, J. B. |
| Title: | Helping managers help themselves: the use and utility of on-the job interventions to improve the impact of interpersonal skills training |
| Journal: | Cornell hospitality quarterly: hospitality leadership through learning
2009 : MAY, VOL 50:2 p. 245-258 |
| Index terms: | managers human relations restaurants training feedback control |
| Freeterms: | post training |
| Language: | eng |
| Abstract: | The study examines the utility of using two post training interventions. The two post training interventions are self-coaching and upward feedback that are designed to enhance the effectiveness of a formal interpersonal skills training program for new restaurant managers. The study was made analysing data from eighty-seven restaurant manager trainees. The findings reveal that both interventions were useful extensions to formal classroom training, because both enhanced the managers' interpersonal skills. |
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