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| Author: | Chang Y. Chen C. |
| Title: | Identifying mobility service needs for disabled air passengers |
| Journal: | Tourism Management
2011 : OCT, VOL. 32:5 p. 1214-1217 |
| Index terms: | air transport |
| Freeterms: | disability accessibility satisfaction |
| Language: | eng |
| Abstract: | One outcome of air transportation deregulation policies worldwide is the increasing number of passengers, including people with a disability. Because social equality is recognized as a worthwhile objective, providing an environment at both the airport terminal and on-board aircraft that facilitates travel for those with various impairments is an objective airlines and airport authorities increasingly view as important, and which they monitor. In order to understand the disabled travelers wants and needs, this paper applied importance-performance analysis (IPA) to examine the perception of, and satisfaction with, air transportation services. |
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