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| Author: | Chan, E.W.L. Walker, D.H.T. Mills, A. |
| Title: | Using a KM framework to evaluate an ERP system implementation |
| Journal: | Journal of Knowledge Management
2009 : VOL. 13:2, p. 93-109 |
| Index terms: | knowledge management competitive advantage manufacturing resource allocation planning construction industry project management models |
| Language: | eng |
| Abstract: | Competitive advantage can be attained in many ways, e.g. by gaining a knowledge advantage (K-Adv). This paper reports on the first stage of a broad study to assess the effectiveness of implementing an enterprise resource planning (ERP) system from a knowledge management (KM) perspective. Performed is a survey of a small yet representative group for feedback of the user experience of the ERP system. Results are evaluated using a KM framework, the knowledge advantage (K-Adv) capability maturity model (CMM) tool initially developed for use by construction organizations for assessing the impact of leadership with its supporting ICT infrastructure on the ability of people operating in a highly dynamic business environment. Using the K-Adv framework analysis, it is indicated that the ERP system was seen as a useful tool for cost management. Its deployment effectiveness is mainly dependent on human-to-human knowledge transfer about how to make the ERP system work. A critical enabler of the ERP system deployment is how leaders in organizations facilitate and support people. The K-Adv CMM tool was useful in making sense of the degree of organizational maturity from a KM perspective. The findings: 1. highlight the usefulness of focusing on people-support in using the ERP adoption in the organisational context and 2. illustrate how a CMM tool like the K-Adv can be used to evaluate KM practices. |
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