search query: @indexterm End-users / total: 43
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| Author: | Chen, L-d. Frolick, M.N. Mao, E. Soliman, S. |
| Title: | Measuring user satisfaction with data warehouses: an exploratory study |
| Journal: | Information & Management
2000 : APR, VOL. 37:3, p. 103-110 |
| Index terms: | Data management End-users |
| Language: | eng |
| Abstract: | As user satisfaction is commonly acknowledged as the most useful measurement of system success, the authors identify the underlying factors of end-user satisfaction with data warehouses and develop an instrument to measure these factors. The study demonstrates that most of the items in classic end-user satisfaction measure are still valid in the data warehouse environment and that end-user satisfaction with data warehouses depends heavily on the roles of organizational information centers. |
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