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| Author: | Lin, W.T. Shao, B.B.M. |
| Title: | The relationship between user participation and system success: A simultaneous contingency approach |
| Journal: | Information & Management
2000 : SEP, VOL. 37:6, p. 283-295 |
| Index terms: | Information systems Software End-users Models |
| Freeterms: | User behaviour |
| Language: | eng |
| Abstract: | The relationship between user participation and information system (IS) success has drawn attention from researchers for some time. It is assumed that strong participation of future users in the design of IS would lead to successful outcomes in terms of more IS usage, greater user acceptance, and increased user satisfaction. Despite this, however, much of empirical research so far has been unable to demonstrate its benefits. This paper examines the participation-success relationship in a broader context, where the effects of user participation and 2 other factors, user attitudes and user involvement, on system success occur simultaneously. The theoretical framework and the associated hypotheses are empirically tested by a survey of 32 organizations. Empirical results corroborate the positive link btw. user participation and user satisfaction and provide evidence on the interplay btw. user attitudes and user involvement. |
SCIMA