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| Author: | Adamson, I. Shine, J. |
| Title: | Extending the new technology acceptance model to measure the end user information systems satisfaction in a mandatory environment: a Bank's Treasury |
| Journal: | Technology analysis & strategic management
2003 : DEC, VOL. 15:4, p. 441-455 |
| Index terms: | End-users Information systems Technological change |
| Freeterms: | Bank treasury |
| Language: | eng |
| Abstract: | On having implemented a new dealing rooms platform in Bank's Treasury, the management identified a number of areas for further investigations of the end user acceptance of the new technology. Answers were sought to what extent dissatisfaction, if any, was influenced by the end users' perception of the system quality, subjective norms and computer self-efficacy. New technology acceptance models assume perceived "usefulness", rather than "ease of use", as a strong indicator of usage. The end user satisfaction model was developed to measure the end user satisfaction in a mandatory environment, and to test the "usefulness" versus "ease of use" assumption. |
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