search query: @indexterm Organizational culture / total: 432
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| Author: | Mant, A. |
| Title: | Customer service:what do clients really want? |
| Journal: | Personnel Management
1990 : OCT, p.38-43 |
| Index terms: | SERVICE INDUSTRIES CUSTOMERS ORGANIZATIONAL CULTURE |
| Language: | eng |
| Abstract: | In the last few years there has been a "service revolution" in Britain which means that things have improved significantly. This article talks about the role of the personnel manager in this process. Management is the principal determinant of the attitude of the servers. If management treats the people right they in return will treat the customers right. |
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