search query: @author Kelly, J. / total: 44
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| Author: | Kelly, J. |
| Title: | London calling |
| Journal: | Journal of Business Strategy
1995 : MAR/APR, VOL. 16:2, p. 22-27 |
| Index terms: | STRATEGY CHANGE UNITED KINGDOM |
| Language: | eng |
| Abstract: | Three passions have ruled the life of Brian Pitman since he became chief executive of Lloyds Bank in 1983: a hunger for shareholder value, a conviction that it is only won through customer service and a belief in the power of performance-related rewards to mobilize human energy. Pitman's first reaction when he became group CEO was surprise at the lack of a clear sense of direction from the top members of the bank. His senior executives lacked any criteria for judging success. |
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