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| Author: | Chu, S. C. K. Lin, C. K. Y. |
| Title: | A manpower allocation model of job specialization. |
| Journal: | Journal of the Operational Research Society
1993 : OCT, VOL. 44:10, p. 983-989 |
| Index terms: | ALLOCATION MANPOWER PLANNING ELECTRONICS INDUSTRY HONG KONG |
| Language: | eng |
| Abstract: | A major copier machine company in Hong Kong presently faces the problem of providing effective servicing and repairing support to its four service regions. Due to the shortage of skilled technicians and the variety of jobs to be handled, its Service Department appears to be unstaffed, experiencing substantial daily backlogs. This study concentrates on a new perspective of operation. The objective is to maximize the overall daily number of completed service calls. A mathematical model is developed to handle this specialized allocation problem. |
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