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| Author: | Lai, K-H. Cheng, T.C.E. |
| Title: | Initiatives and outcomes of quality management implementation across industries |
| Journal: | Omega
2003 : APR, VOL. 31:2, p. 141-154 |
| Index terms: | Comparative research Implementation Industries Performance measurement Quality Hong Kong |
| Language: | eng |
| Abstract: | This paper explores the quality initiatives of various industries and examines the links between quality management implementation and quality outcomes. The authors use the scenario in Hong Kong as a first step in addressing these research inquiries. Using Black and Porter's (1996) instrument and the various perceived performance measures representing quality management implementation and quality outcomes, a mail survey was conducted to collect data from over 1000 companies with operational quality management systems and received 304 valid responses for data analysis. |
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