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| Author: | Bondarouk, T.V. |
| Title: | Action-oriented group learning in the implementation of information technologies: results from three case studies |
| Journal: | European journal of information systems
2006 : FEB, VOL. 15:1, p. 42-53 |
| Index terms: | information technology learning groups case studies languages |
| Freeterms: | discourse analysis |
| Language: | eng |
| Abstract: | This paper deals with the influence of group (hereafter as: grp.) interaction processes known as grp. learning (as: lrng.) on the implementation (here as: impl.) of information technologies (IT). Aiming at a conceptualisation of the role of user interactions in IT impl., a theoretical framework (as: f-work.) based on the experiential lrng. cycle is developed incl. 5 processes: i. collective acting, ii. grp. reflecting, iii. knowledge disseminating, iv. sharing understanding, and v. mutual adjustment. The f-work. is illustrated by the findings from three case studies. Based on analysis of 87 interviews a unique function of grp. lrng. in IT impl. is found. It is shown among others that grp. lrng. emerges immediately after a new IT is introduced to the targeted users and that it can take different standpoints. It is concluded that grp. lrng. is a 'hidden' mechanism that may speed up, slow down or even terminate an IT impl. project. It is therefore essential to appreciate its importance during IT projects and to steer it in a constructive direction. |
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