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| Author: | Ratnasingam, P. |
| Title: | Inter-Organizational Trust in Business-to-Business E-Commerce: A Case Study in Customs Clearance |
| Journal: | Journal of Global Information Management
2003 : JAN-MAR, VOL. 11:1, p. 1-19 |
| Index terms: | ORGANIZATION TRUST ELECTRONIC COMMERCE SMALL BUSINESS MEDIUM-SIZED BUSINESSES |
| Language: | eng |
| Abstract: | This study seeks to understand inter-organizational-trust as an antecedent factor in adoption of and participation in e-commerce. Exploratory research together with a literature review paved the way to the development of a conceptual model. The model was tested via four case studies consisting of a large public sector organization and three small-medium enterprises (SMEs) involved in customs clearance. SMEs included an Internet service provider, a cm stows broker (agent), and an importer. Data was collected via in-depth interviews, discussions with key personnel, and from existing documents. The findings indicate that inter-organizational trust is important for e-commerce participation, as organizations need to cooperate, collaborate and communicate. |
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