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| Author: | Dahooei J. H. Afrazeh A. Hosseini S. M. M. |
| Title: | An activity-based framework for quantification of knowledge work |
| Journal: | Journal of Knowledge Management
2011 : VOL 15:3 p. 422-444 |
| Index terms: | communication market segmentation knowledge management |
| Freeterms: | activity-based management |
| Language: | eng |
| Abstract: | This paper endeavors to identify the different types of activities that comprise a worker's job, and provide a framework for quantitative definition and segmentation of knowledge works. Every KW has two key parts: working with knowledge and establishing communication. This article shows how KW can be defined and segmented based on two dimensions (i.e. knowledge intensity score of a job (JKIS) and communication intensity score of a job (JCIS)). The proposed framework was used to analyze 133 jobs in 11 organizations. Practicality and validity of framework were examined based on this empirical study. |
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