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| Author: | Marks, M. A. Sabella, M. J. Burke, C. S. Zaccaro, S. J. |
| Title: | The impact of cross-training on team effectiveness |
| Journal: | Journal of Applied Psychology
2002 : FEB, VOL. 87:1, p. 3-13 |
| Index terms: | Work organization Team work Vocational training Effectiveness |
| Language: | eng |
| Abstract: | The authors examine the role of cross-training in developing shared team-interaction mental models, coordination, and performance in a 2-experiment study using computer simulation methodology. Cross-training enhanced the development of shared team interaction models; coordination mediated the relationship between shared mental models and team performance. However, there was some inconsistency in the findings concerning the depth of cross-training necessary for improving shared mental models. Results are discussed in terms of the impact of different levels of cross-training on team effectiveness. |
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