search query: @indexterm WORK ORGANIZATION / total: 479
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| Author: | Dunlop, P.D. Lee, K. |
| Title: | Workplace deviance, organizational citizenship behavior, and business unit performance: the bad apples do spoil the whole barrel |
| Journal: | Journal of Organizational Behavior
2004 : FEB, VOL. 25:1, p. 67-80 |
| Index terms: | Organizations Behavioural science Work organization Performance appraisal |
| Language: | eng |
| Abstract: | The influences of organizational citizenship behavior (OCB) and workplace deviant behavior (WDB) on business unit (here as: b-u.) performance (here: b-u-p.) were investigated using data from branches of a fast food organization. Data included measures of WDB and OCB obtained from staff, ratings of performance provided by supervisors, and objective measures of performance. It was found that WDB was negatively and significantly associated with b-u-p. measured both subjectively and objectively. OCB, however, failed to contribute to the prediction of b-u-p. beyond the level that was achieved by WDB. It appeared, therefore, that the presence of deviant employees among b-u's. impinges upon the performance of the b-u. unit as a whole, whereas OCBs had comparatively little effect. |
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