search query: @author Luthans, F. / total: 48
reference: 18 / 48
| Author: | Luthans, F. |
| Title: | A conversation with Charles Dull |
| Journal: | Organizational Dynamics
1993 : SUMMER, VOL. 22:1, p. 57-70 |
| Index terms: | USA ORGANIZATION LEADERSHIP |
| Language: | eng |
| Abstract: | Charles Dull, vice president of Aid Association for Lutherans (AAL), talks about how self-directed teams and total quality management put his organization in vanguard of the financial services industry. As the nation's largest fraternal benefits society, AAL has always held a prominent position , based on total assets and independent ratings. Then, during the 1980s, the need to reduce staff and provide better alignment with field personnel led to the implementation of self-directed teams. |
SCIMA